3 ms·
I had a similar case only with the local courier. Courier company couldn’t provide proof of my signature (cause I never gave it). I don’t know what happened at
by theshackleford 2y ago
I had a similar case only with the local courier. Courier company couldn’t provide proof of my signature (cause I never gave it).
I don’t know what happened at the courier end but Apple shipped me another MacBook and told me to forget about the other one and to leave it with them.
Crazy to think it could have gone this way.
- m000 2y agoIn the end it's a game of numbers. - Couriers make more errors (or are more inclined to outright steal) because working conditions are crap. - Courier companies save big $ on courier wages because of how much they squeeze out their delivery personel. - Apple saves big $ on their courier deal because of how much the courier companies squeeze their employees. In the end, a laptop may be lost from time to time and a customer will be left in distress for a fair amount of time until the issue is sorted out. Someone will need to pay for the laptop, but that has now become part of the cost of doing business.
- cosmotic 2y agoAnd it seems like Apple and the courier company have managed to externalize this risk to the customer (assuming the OP's story is true).