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> Customer is afraid to issue chargeback because they might get kicked out of the digital feudal state. It's wild to me that the credit card companies (and the
by miki123211 2y ago
> Customer is afraid to issue chargeback because they might get kicked out of the digital feudal state.
It's wild to me that the credit card companies (and the law in general) actually allow this.
The chargeback procedure was created exactly for situations like this, and designed to be maximally friendly to customers at the expense of vendors. One would think that "you cannot exact revenge on customers when a transaction goes wrong" would be credit card rules 101.
- soco 2y agoI issued over the years a few chargebacks and never had any issues about it, they asked a couple decent questions and solved it was. But I'm also not living in the USA fwiw.
- readthenotes1 2y agoThe person who lost his MacBooks lost them from Apple Canada, for what it's worth
- woleium 2y agocanada has great consumer protection laws. in this case the sale of goods act would say that the contract of sale was invalid as the product was not supplied. ianal
- TheNewsIsHere 2y agoThe first time I had to agree to a card processing merchant agreement, it contained a very clearly stated and strict provision requiring the signer to agree that they wouldn’t take any adverse action against customers on the basis of chargeback requests or the outcomes of those chargebacks. Haven’t seen that language in awhile.