We recently had a similar problem with BestBuy. We had a launch day order of a Google Pixel 9 XL but we got the base non-Pro model inside the box. Tracking show

We recently had a similar problem with BestBuy. We had a launch day order of a Google Pixel 9 XL but we got the base non-Pro model inside the box. Tracking showed it as delivered, obviously. Chat told me to go to store. I went to store and they told me they would be able to take it back but not exchange it, which would make me lose the trade-in promotional value and suggested us to call and have BestBuy online store folks ship a replacement. Some agent was good and did it, but it tripped some fraud detection thing (apparently because the original IMEI showed as activated, which probably did because they switched ours with someone else who is happily and quietly enjoying a better phone than they ordered). That saga took a couple months to get resolved and only after the threat of legal action and sending them scary letters (thanks ChatGPT).