#0 Do your staff understand how they are paid? #1 gives a hint. #1 Ensure that all staff dealing with clients know and accept Pareto... The Pareto principle (a

#0 Do your staff understand how they are paid? #1 gives a hint. #1 Ensure that all staff dealing with clients know and accept Pareto... The Pareto principle (also known as the 80/20 rule, the law of the vital few and the principle of factor sparsity[1][2]) states that for many outcomes, roughly 80% of consequences come from 20% of causes (the "vital few"). https://en.wikipedia.org/wiki/Pareto_principle https://en.wikipedia.org/wiki/Pareto_principle #2 Listen to (and record) your clients' concerns, they may reveal opportunities for improvements/additions providing a better product.