It is hard as a customer as well if you are aware about it. You just want to do something light hearted to break the ice, but the other side has seen everything

It is hard as a customer as well if you are aware about it. You just want to do something light hearted to break the ice, but the other side has seen everything, so should you just shut up, which sounds a bit depressing. And sometimes you get a flash of what you think might be witty, but obviously the other side has had those interactions 1000s of times and what are the odds of coming up with something exactly original and funny enough.