"We believe lack of clarity in our own terms of service has contributed to many of our customers’ concerns, and we apologize for the confusion and inconvenience

"We believe lack of clarity in our own terms of service has contributed to many of our customers’ concerns, and we apologize for the confusion and inconvenience this has caused. We take responsibility for that lack of clarity, and we are taking steps to make this right." Hey Cisco, what about having people locked out of their own routers? ( http://www.neowin.net/news/cisco-locks-users-out-of-their-routers-requires-invasive-cloud-service http://www.neowin.net/news/cisco-locks-users-out-of-their-ro... ) I don't see it mentioned in your non-apology.