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Why would new users 'love' your new product, but never return?
- JohnFen 2y agoOne of the things that makes reviews almost entirely worthless is that it's really hard to know if that shiny thing you got is actually good or not until you've been using it for a meaningful amount of time -- but most people leave their reviews soon after purchase/adoption, before they have lived with the the product long enough to really know.
- Sajeyks 2y agoThat is very true. Testing something for the purpose of leaving a review is different from when you use it to actually solve a problem. Problems are less predictable and that is what really exposes the usefulness of a product. Not to mention that customer support matters as much as the product itself.