right, and you don't get to any of these problems by "talking to the customer" b/c they'll never just say "I’m bored, and want to be entertained with minimal ef

right, and you don't get to any of these problems by "talking to the customer" b/c they'll never just say "I’m bored, and want to be entertained with minimal effort" — or at least, that's kind of obvious it breaks the framework bc to make a successful company like tiktok, you'd build "obvious" apps like this, and wouldn't really need to ask customers what their needs are