Flights are the easy part - hotels are hard. Many vendor relationships need to be maintained, deals negotiated, etc etc, all of which is fundamentally hard to a

Flights are the easy part - hotels are hard. Many vendor relationships need to be maintained, deals negotiated, etc etc, all of which is fundamentally hard to automate. 8,900 employees doesn't mean all engineers, or even technical folk. I've noticed that every travel company I've ever seen is incredibly sales/vendor management-heavy, and these folk outnumber technical folk by a vast, vast margin.