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"Give a manager a numerical target & he will hit it, even if it means destroying the company."

• wccrawford 14y ago
  Indeed. It's the same with all incentives that don't line up 100% with what you actually want. All the time, I see people surprised that their incentive programs don't get the results they thought and they're surprised that people pervert the system to get their bonus. And then they think they can just make more rules until people do it their way after all. It never works. If you want to incentivize something, you need to be measuring that actual thing and giving incentives for that measurement. If you can't measure it, your incentives are doomed.