I've worked at a tech company that explicitly avoided that. They refused to allow me to even open tickets for things not actively being worked on but were impor

I've worked at a tech company that explicitly avoided that. They refused to allow me to even open tickets for things not actively being worked on but were important enough they needed to be looked at in the next six months. The reasoning? Any internal ticket could be picked for review by the SOC2 auditor so all of our tickets must follow all procedures just like client tickets. It was more important to use templates, follow processes, and resolve tickets quickly than to allow us to use the tools to do our job efficiently.