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I like this idea, good pitch on the page, but it's absolutely critical that it just works. I installed it, opened it, at first it wasn't obvious if I had to ma
by joshmlewis 14y ago
I like this idea, good pitch on the page, but it's absolutely critical that it just works. I installed it, opened it, at first it wasn't obvious if I had to make an account, use an existing service, or what, but I finally noticed the create an account and tried to make account in which it says couldn't connect with video server, I tried again and it says account already registered with no apparent change in the form.
After this I closed out, and under any other circumstances I'll never go back and try again. GChat seems to solve this problem for me already but I was tempted to try this out but it just didn't work with the flow and interaction on the first try and to me that's a deal breaker.
So tl;dr for you and anyone else, your product has to absolutely work and must initially make sense flow wise for your first time users. Especially if you're in a market that has many other solutions because getting me to go back find the application and try again sometime in the future is going to be really hard.
- yuranlu 14y agoSorry to hear that the account creation process didn't work out for you. Based on your description and our server logs, I have a good sense of what broke for you, and it's a case we've never run into before when testing, but we're working on fixing that bug now. I agree that it's absolutely critical that it just works, and in this case, it didn't just work for you. From all the traffic today, we found a bunch of new bugs that didn't show up in our testing, so we're working as fast as we can to fix them and fix our testing process so we find similar issues.
- joshmlewis 14y agoHehe and this is great :) I sat through a brutal pitch practice session this afternoon and I was in the criticism mode.