My concern is that they’re in revenue-extraction mode with prices going up and layoffs, but their regular development seems to have stalled with a ton of issues

My concern is that they’re in revenue-extraction mode with prices going up and layoffs, but their regular development seems to have stalled with a ton of issues stagnant in their tracker for years (if Duo was any good, wouldn’t we see increased velocity?). They got rid of the technical reps for customers and now everything is funneled through the sales reps, and there’s a noticeable upsell to Ultimate which is quite a jump in pricing. All normal for a company with investment, of course, but it seems to have notably cooled the enthusiasm of the technical folks I used to see recommending their products.