4 ms·

Hot take: I dont care if others think 5.0 is acceptable while 4.8 is disastrous. I’ll rate 1-5 on a scale normalized at 3.0 and meaning ”meets expectations”. Lu

Hot take: I dont care if others think 5.0 is acceptable while 4.8 is disastrous. I’ll rate 1-5 on a scale normalized at 3.0 and meaning ”meets expectations”. Luckily scores in Europe seem to be much less lopsided than in the US so giving 3’s and 4’s probably doesn’t leave someone without food on the table. Really they should just stop having number scores and have ok/not ok and anyone with a significant number of not ok shouldn’t get any more business. Beyond that they already have a metric: driver tips.

mitthrowaway2 2y ago
Doesn't this mean that rating scores end up measuring the distribution of what customers believe "decent service" corresponds to, rather than the performance of the driver? And in this case, whether a driver ends up with a score above or below their peers will just reflect which customers they were fortunate or unfortunate enough to have.
- lmm 2y ago
  If Uber asks a stupid question they'll get a stupid answer. That's on them.
  - physicles 2y ago
    Actually it’s on the driver. Uber will be just fine either way.
    - alkonaut 2y ago
      They do lots of journeys. They'll be graded by people with every idea about what a 3 or a 4 means. The average they eventually end up at is some combination of the average of people's idea of how a 1-5 scale works, combined with their actual service level. Which is why it's a terrible choice of rating.
- alkonaut 2y ago
  > And in this case, whether a driver ends up with a score above or below their peers will just reflect which customers they were fortunate or unfortunate enough to have. Yes. But as a customer I also have no idea what these scores are for. I'm assuming that if someone gets a terrible rating their management will speak to them. But whether they have 2.5 or 4.99 won't matter. I mean how can it matter, when everyone grades them according to their own scale? Someone might have 1 as being pass and 2 being good and 3 being outstanding and 4 or 5 being basically impossible to achieve. Someone else might have 4 being disaster and 5 being pass. You can't know. So it's always about luck. I'm at least doing my best to use the only sensible grading which is "3 meets expectations". If someone else uses 5 as pass and 4 as fail it's really a problem that Bolt and Uber created for themselves.

mitthrowaway2 2y ago

Doesn't this mean that rating scores end up measuring the distribution of what customers believe "decent service" corresponds to, rather than the performance of the driver? And in this case, whether a driver ends up with a score above or below their peers will just reflect which customers they were fortunate or unfortunate enough to have.

lmm 2y ago
If Uber asks a stupid question they'll get a stupid answer. That's on them.
- physicles 2y ago
  Actually it’s on the driver. Uber will be just fine either way.
  - alkonaut 2y ago
    They do lots of journeys. They'll be graded by people with every idea about what a 3 or a 4 means. The average they eventually end up at is some combination of the average of people's idea of how a 1-5 scale works, combined with their actual service level. Which is why it's a terrible choice of rating.
alkonaut 2y ago
> And in this case, whether a driver ends up with a score above or below their peers will just reflect which customers they were fortunate or unfortunate enough to have. Yes. But as a customer I also have no idea what these scores are for. I'm assuming that if someone gets a terrible rating their management will speak to them. But whether they have 2.5 or 4.99 won't matter. I mean how can it matter, when everyone grades them according to their own scale? Someone might have 1 as being pass and 2 being good and 3 being outstanding and 4 or 5 being basically impossible to achieve. Someone else might have 4 being disaster and 5 being pass. You can't know. So it's always about luck. I'm at least doing my best to use the only sensible grading which is "3 meets expectations". If someone else uses 5 as pass and 4 as fail it's really a problem that Bolt and Uber created for themselves.