Increasingly more and more often the bureaucrats at gov offices tell me "no, that's not possible, the computer doesn't allow it" - to requests that are not only

Increasingly more and more often the bureaucrats at gov offices tell me "no, that's not possible, the computer doesn't allow it" - to requests that are not only possible but even required by law. Unfortunately it practically always devolved to a screaming match (even though I never raised my voice)...