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I really question what causes companies to ignore consumer opinion. It was obvious people wanted tactile controls. All they had to do was read comments, do user
by bitsandboots 2y ago
I really question what causes companies to ignore consumer opinion.
It was obvious people wanted tactile controls.
All they had to do was read comments, do user studies, ask for feedback... any sort of interaction with consumers at all.
Its easy to say it was for profit. But surely they cant be that bad at the math of frustrating their audience versus saving pennies.
I've similarly seen car companies doubling down on obviously hated design decisions for 10 years when it could be fixed with a refresh in 3. As if they have pride and spite rather than wanting to make money.
I have a feeling the core issue is companies do not have any interest in oversight of their designers and their designers are unhinged.
- beowulfey 2y agoProfit is an easy answer but sometimes easy is correct. Companies are prone to view consumer opinion negatively if they know they don't have a choice. Look at Apple, for example--the removal of the headphone jack, the constant reduction in ports, etc.
- bitsandboots 2y agoProfit just seems like TOO easy of an answer. Apple's an exception in some ways. They absolutely will do things out of spite. They hate admitting they're wrong and take as long as possible to fix UX flaws as a result. And sometimes the bad UX is a result of some misguided mission. Instead of cost cutting, it's just as plausible to me apple removed things because they have a fetish for minimalism and miniaturization.