You're right. I actually did propose this, but the other difficulty is getting stuff put onto the Jira board. My belief, yet to be verified, is that it was poss

You're right. I actually did propose this, but the other difficulty is getting stuff put onto the Jira board. My belief, yet to be verified, is that it was possible to deliver everything the executives promised AND perform the refactoring without any drop in service, but this would have required convincing management that a well-run team could 3x productivity. Eventually everyone got tired of talking to people that were just used to bad performance, so they couldn't envision smooth CI/CD and happy workers (as opposed to contented to get paid to hang around workers, which is what happy means in many cases).