> Like much common wisdom, the idea that companies are efficient (and specifically more efficient than government) is a myth. There is a book - Recoding Americ

> Like much common wisdom, the idea that companies are efficient (and specifically more efficient than government) is a myth. There is a book - Recoding America - that gives a behind-the-scenes look into government IT and the more recent changes that improve efficiencies and outcomes. It was published in the last 2 or 3 years and your local library almost certainly has a copy. FYI - the first chapter or two seem to imply developers are to blame for things that are truly the fault of leadership; power through that section and the rest of the book shows developers in a different light: perhaps she was setting up a strawman to make the change look even better.