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Thanks for the feedback. Stripe asked for the statement from the bank used for payouts, which for me is Payoneer, so I sent that. If they’d asked for a personal
by drmustafash 2y ago
Thanks for the feedback. Stripe asked for the statement from the bank used for payouts, which for me is Payoneer, so I sent that. If they’d asked for a personal bank statement, I’d have happily provided it, but their request specifically focused on my payout account.
When I opened the account, Stripe support confirmed that using Payoneer was fine, and since I don’t have a U.S. bank account, it was my only option for payouts.
I run a legitimate business, and Payoneer conducts full KYC checks, so there's no question of money laundering.
- outsomnia 2y agoThis isn't stripe customer service, nobody here can change your situation.
- drmustafash 2y agoI know this isn’t Stripe support, but I’m out of options. Stripe cuts off support access for closed accounts. I’ve emailed them multiple times, offering to provide additional documents and PayPal statements, but I haven’t received any response for over a month.
- Cypher 2y agoyou might have been listed as high risk and set to lowest priority if not mute.
- drmustafash 2y agoYes, they cut off support for closed accounts