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You make it sound like their job is development (it's not). If your job is to manage legal cases, you have no business writing case management software. That i

You make it sound like their job is development (it's not). If your job is to manage legal cases, you have no business writing case management software. That includes writing it in excel. The same goes for collaborating with 100 people outside of your team, they are not going to keep tracking your personal DIY projects, they work with a common infrastructure so it's actually feasible to work instead of being busy playing engineer all day.

Affric 2y ago
Except without a way to get the computer to behave the way they want they have an arm strung behind their back in the modern economy. EDIT: I think my experience could likely be in a situation very different to yours. Thinking about it more deeply I am describing an org up to its neck in tech debt and in a changing market where regulation is tighter than ever. So, I think the pathologies are definitely more specific than universal.
- oneplane 2y ago
  That's not what our users tell us, and we're beating the competition so I guess you're either wrong or not familiar with the market we're in.
  - fuzzfactor 2y ago
    >If your job is to manage legal cases, you have no business writing case management software. That includes writing it in excel. So true, but not everybody runs a company like it was a business :\ You may have to turn over every rock, but you just might find some bureaucracy "occasionally". If your job is to manage X cases which have traditionally been done without a computer, you have the greatest advantage if you can outperform your peers when they don't have a computer either. If X case management software is then adopted, there will once again be a level playing field, the traditional leader maintains their traditional leadership as long as that is something that is effectively leveraged by the software. Otherwise, less-naturally-outperforming leadership may prevail once software comes on the scene, and it could very well be impossible for the previously-leading professional to compare with a peer who is also capable of writing the software themselves. Especially when there is good commercial or open-source software already. That way the domain expert having the programming ability doesn't have to spend time programming, but the insight into procuring software and creating workflows can't be matched after a certain point. Just because they actually are capable of programming it themselves if they really had to.

Affric 2y ago

Except without a way to get the computer to behave the way they want they have an arm strung behind their back in the modern economy. EDIT: I think my experience could likely be in a situation very different to yours. Thinking about it more deeply I am describing an org up to its neck in tech debt and in a changing market where regulation is tighter than ever. So, I think the pathologies are definitely more specific than universal.

oneplane 2y ago
That's not what our users tell us, and we're beating the competition so I guess you're either wrong or not familiar with the market we're in.
- fuzzfactor 2y ago
  >If your job is to manage legal cases, you have no business writing case management software. That includes writing it in excel. So true, but not everybody runs a company like it was a business :\ You may have to turn over every rock, but you just might find some bureaucracy "occasionally". If your job is to manage X cases which have traditionally been done without a computer, you have the greatest advantage if you can outperform your peers when they don't have a computer either. If X case management software is then adopted, there will once again be a level playing field, the traditional leader maintains their traditional leadership as long as that is something that is effectively leveraged by the software. Otherwise, less-naturally-outperforming leadership may prevail once software comes on the scene, and it could very well be impossible for the previously-leading professional to compare with a peer who is also capable of writing the software themselves. Especially when there is good commercial or open-source software already. That way the domain expert having the programming ability doesn't have to spend time programming, but the insight into procuring software and creating workflows can't be matched after a certain point. Just because they actually are capable of programming it themselves if they really had to.