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I've worked in highly autonomous and empowered teams that still root cause-analyzed every incident to death. The rationale being that if you'd get PagerDuty-ied
by sverhagen 2y ago
I've worked in highly autonomous and empowered teams that still root cause-analyzed every incident to death. The rationale being that if you'd get PagerDuty-ied in the middle of the night, it better be worth losing your sleep over. And it was great. I've also worked in slow, bureaucratic environments. They're not the same. Turning the magic dial (up) towards "more care" apparently doesn't move you along the same axis towards bureaucracy per se.