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I have a second channel for urgent things, which is a phone call. I've told everyone that I'm available whenever, but they need to pick up the phone and call me
by anitil 2y ago
I have a second channel for urgent things, which is a phone call. I've told everyone that I'm available whenever, but they need to pick up the phone and call me. Surprisingly that little bit of friction seems to downgrade issues from 'urgent' to 'we can fix it tomorrow'
- ivewonyoung 2y agoThe issue is that sometimes something comes up that I can choose to quickly address and get folks going again. Adding that friction causes waste of time.