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[preface that this response is obviously operating on very limited context] "Wanting to tick some meeting boxes" feels a bit ungenerous. Ideally, a production
by tqi 2y ago
[preface that this response is obviously operating on very limited context]
"Wanting to tick some meeting boxes" feels a bit ungenerous. Ideally, a production outage shouldn't be a single mistake away, and it seems reasonable to suggest adding additional safeguards to prevent that from happening again[1]. Generally, I don't think you need to wait until after multiple incidents to identify and address potential classes of problems.
While it is good and admirable to stand up for your team, I think that creating a safety net that allows your team to make mistakes is just as important.
[1] https://en.wikipedia.org/wiki/Swiss_cheese_model https://en.wikipedia.org/wiki/Swiss_cheese_model
- terlisimo 2y agoI agree. I didn't want to add a wall of text for context :) And that was the only time I've said something like that to a client. I was not being confrontational, just telling them how it is. I suppose my point was that there's a cost associated with increasing reliability, sometimes it's just not worth paying it. And that people will usually appreciate candor rather than vague promises or hand-wavy explanations.