I stopped using general online marketplaces such as Amazon and similar precisely because I started to get burned by them. But I still do online shopping if I c

I stopped using general online marketplaces such as Amazon and similar precisely because I started to get burned by them. But I still do online shopping if I can't find what I want in a local store -- I just do it directly with the company whose products I want to buy rather than go through a middleman. There are far fewer problems that way, and I know I'm going to get what I ordered. Also, if there is a problem, the company is almost always responsive and will make it right.