Yes; maybe it’s worth making a distinction here. There are certainly plenty of big, well known opensource projects which essentially bill themselves as a free,

Yes; maybe it’s worth making a distinction here. There are certainly plenty of big, well known opensource projects which essentially bill themselves as a free, community supported product complete with (community) support and everything that goes along with that. And I think a lot of opensource projects aspire to provide that kind of support to the community. But certainly not all. Probably not even most, if we count projects on GitHub. Just because react has paid maintainers employed by Facebook doesn’t mean the same is true of joe random's library on npm. Even within ecosystems where support and maintenance happen, users still aren’t customers. Continuing the metaphor, imagine I invite you as a guest to my house. You arrive and my house is messy. It’s quite rude to moan and complain and make a thing of it. If you’re paying for an airbnb room, the situation would be quite different. I suppose the main point I’m making is that I wish people had more humility and gratitude when they ask for support / features / bug fixes from an opensource project. Nobody is entitled to make needy demands of a maintainer’s time.