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Their repair policy, from what I can see, is a thinly veiled attempt to get you to either pay for Apple Care or to upgrade. I got a quote to repair a colleague'

Their repair policy, from what I can see, is a thinly veiled attempt to get you to either pay for Apple Care or to upgrade. I got a quote to repair a colleague's MacBook Pro, less than 2 years old, which has apparent 'water damage' and which they want AUD $2,500 to repair! Of course that makes no sense, so we're buying a new one ...

traceroute66 2y ago
> to get you to either pay for Apple Care The problem with many self-repair people is they effectively value their time at zero. I value my time realistically, i.e. above zero and above minimum wage. It is therefore a no brainer for me to buy AppleCare every ... single ..time. It means I can just drop it off and let someone else deal with messing around. I also know how much hassle it is. Like many techies, I spent part of my early career repairing people's PCs. Even in big PC tower cases with easy accessibility to all parts its still a fucking horrific waste of time. Hence these days I'm very happy to let some junior at Apple do it for the cost of an AppleCare contract.
- codazoda 2y ago
  That is not why I didn’t buy Apple Care. My hope is that the machine will work for a long while, like most of them do. In my case it’s a ~$1200 machine so I prefer to self-insure. I’m taking the chance that if it goes bad, I’ll pay to fix or replace it. This makes sense, for me, when I do it on everything that I buy.
- jorvi 2y ago
  > The problem with many self-repair people is they effectively value their time at zero. Back in 2010 Apple quoted me €700 for a topcase replacement because of shattered display glass. Instead I paid €50 for a third party replacement pane and did 15 minutes of work with a heat gun. What's more, they fold most of the cost of the repair into the price of parts. So you can either get a replacement screen for €499 and install it yourself, or have it officially repaired for €559. This effectively subsidizes official repairs and makes DIY repairs more expensive. Apple does extreme gouging with repairs, its hogwash to claim anything else.
- mitchell209 2y ago
  How often do you actually need a repair from Apple? I used to buy AppleCare but stopped in the last few years and have yet to need any repairs done except a battery replacement on a 14 Pro that I was giving to family.
  - sbarre 2y ago
    Insurance is always a gamble. Up to you to do your own math on the risks..
  - hadlock 2y ago
    There are three kinds of people 1. people who arguably fall under the definition of careless, or have small children, need repair plans 2. people who are fastidious and nothing ever breaks, don't need repair plans 3. people who are fastidious, have small children, need repair plans I was a #2 and I'm slowly transitioning into a #3 for specific purchases.
    - deleted 2y ago
      [deleted]
    - sgerenser 2y ago
      Even with small children, I haven’t really found a need for AppleCare. They don’t touch my devices, and their devices are older iPads that aren’t worth that much to begin with, sheathed with big chonky cases that have survived a few trips down stairs unscathed.
- tonyoconnell 2y ago
  A big problem with Apple Care is here in Thailand anyway you need to give them your computer for a few weeks. You have to wait a week for them to look at it. They won't even allow you to use it and then bring it back in a week.
JCharante 2y ago
Why not pay for apple care? In the US it covers water damage
- abrookewood 2y ago
  Because it feels like extortion. There was almost certainly no water damage caused by external factors: the user didn't spill anything on it and has literally no idea where the so-called water damage could have come from. I have heard anecdotally that this is their go-to for denying claims and it is difficult to argue against.
  - kayodelycaon 2y ago
    Humidity in the air can eventually trigger whatever they use to report wet damage.
    - abrookewood 2y ago
      Yes, that's what I've heard, which seems crazy.
    - mozman 2y ago
      It’s a hygroscopic sticker made by 3m.

traceroute66 2y ago

> to get you to either pay for Apple Care The problem with many self-repair people is they effectively value their time at zero. I value my time realistically, i.e. above zero and above minimum wage. It is therefore a no brainer for me to buy AppleCare every ... single ..time. It means I can just drop it off and let someone else deal with messing around. I also know how much hassle it is. Like many techies, I spent part of my early career repairing people's PCs. Even in big PC tower cases with easy accessibility to all parts its still a fucking horrific waste of time. Hence these days I'm very happy to let some junior at Apple do it for the cost of an AppleCare contract.

codazoda 2y ago
That is not why I didn’t buy Apple Care. My hope is that the machine will work for a long while, like most of them do. In my case it’s a ~$1200 machine so I prefer to self-insure. I’m taking the chance that if it goes bad, I’ll pay to fix or replace it. This makes sense, for me, when I do it on everything that I buy.
jorvi 2y ago
> The problem with many self-repair people is they effectively value their time at zero. Back in 2010 Apple quoted me €700 for a topcase replacement because of shattered display glass. Instead I paid €50 for a third party replacement pane and did 15 minutes of work with a heat gun. What's more, they fold most of the cost of the repair into the price of parts. So you can either get a replacement screen for €499 and install it yourself, or have it officially repaired for €559. This effectively subsidizes official repairs and makes DIY repairs more expensive. Apple does extreme gouging with repairs, its hogwash to claim anything else.
mitchell209 2y ago
How often do you actually need a repair from Apple? I used to buy AppleCare but stopped in the last few years and have yet to need any repairs done except a battery replacement on a 14 Pro that I was giving to family.
- sbarre 2y ago
  Insurance is always a gamble. Up to you to do your own math on the risks..
- hadlock 2y ago
  There are three kinds of people 1. people who arguably fall under the definition of careless, or have small children, need repair plans 2. people who are fastidious and nothing ever breaks, don't need repair plans 3. people who are fastidious, have small children, need repair plans I was a #2 and I'm slowly transitioning into a #3 for specific purchases.
  - deleted 2y ago
    [deleted]
  - sgerenser 2y ago
    Even with small children, I haven’t really found a need for AppleCare. They don’t touch my devices, and their devices are older iPads that aren’t worth that much to begin with, sheathed with big chonky cases that have survived a few trips down stairs unscathed.
tonyoconnell 2y ago
A big problem with Apple Care is here in Thailand anyway you need to give them your computer for a few weeks. You have to wait a week for them to look at it. They won't even allow you to use it and then bring it back in a week.

JCharante 2y ago

Why not pay for apple care? In the US it covers water damage

abrookewood 2y ago
Because it feels like extortion. There was almost certainly no water damage caused by external factors: the user didn't spill anything on it and has literally no idea where the so-called water damage could have come from. I have heard anecdotally that this is their go-to for denying claims and it is difficult to argue against.
- kayodelycaon 2y ago
  Humidity in the air can eventually trigger whatever they use to report wet damage.
  - abrookewood 2y ago
    Yes, that's what I've heard, which seems crazy.
  - mozman 2y ago
    It’s a hygroscopic sticker made by 3m.