I had the same experience migrating to their CRM. Half of what they promised was technically possible, but oh, we actually need the next tier of licensing which

I had the same experience migrating to their CRM. Half of what they promised was technically possible, but oh, we actually need the next tier of licensing which was like 10x more per month than the licensing we were told would work. The other half, like you said, was hacky and "in development". It was an a absolute nightmare and made me look incompetent because I had to explain to my superiors that I was essentially lied to.