Good SaaS products are about the whole ecosystem provided - support, upgrades, reliability, pricing, SLAs. Much more to it that just the feature set. So while i

Good SaaS products are about the whole ecosystem provided - support, upgrades, reliability, pricing, SLAs. Much more to it that just the feature set. So while it is great to explore alternatives, a big old list of "replace X with Y" is not nuanced enough to cover all the reasons people may have gone with X in the first place.