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Salesforce is not sold as a CRM though, and that's the problem. They position themselves as the do-everything-you-can-dream-of engine for your business' IT tran
by beAbU 2y ago
Salesforce is not sold as a CRM though, and that's the problem. They position themselves as the do-everything-you-can-dream-of engine for your business' IT transformation. It's like it's rule 34 of the business word: If you can think of it, Salesforce has a checkbox on a powerpoint somewhere about it.
What this results in is that upper management sees all the features and capabilities in a flashy sales pitch, they close a deal with Salesforce (probably after some less-than-noble negotiation tactics deployed by SF salespeople), and then the mandate comes from the top: "We must implement Salesforce!" And all the tech people look awkwardly at each other not having the faintest fucking clue what that even means.
- ToucanLoucan 2y agoAnd this is just my experience but like: every single product I have ever used, from anything, that claims to be the "do anything!" solution, always, always, always is shit. It seems to be a hard and fast rule of the universe that the more things your thing is designed to do, the worse it does all of those constituent things.
- DowagerDave 2y agomaybe a counter-example? Zoho doesn't have one product that does everything but does seem to have A product for everything. None of them are fantastic, but many are decent or good enough, and they are cheap. I've been pleasantly surprised with the experience, as I thought it would be similar to the GoDaddy or AWS perpetual dark-pattern upsell.