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My day job is architecting and leading very large Salesforce implementations (thousands of users). I have seen clients run their entire customer service, from p

My day job is architecting and leading very large Salesforce implementations (thousands of users). I have seen clients run their entire customer service, from portal self serve to call centers, on it in a fully integrated way. Some of my more memorable projects were standing up very large front-end and backend process for US state governments during the pandemic. When you heard “contact tracing” a LOT of that was done on SF. I did entire fully integrated vaccine information management systems on Salesforce because legacy systems couldn’t adapt to the specifics of the COVID vaccine in time. I think back on it fondly but hope I never have to work like that again. For small companies Salesforce is just too expensive both in terms of licensing and implementation to be worth it. /pretty sure I got Dr. Mandy Cohen her job at the CDC ;)

lemonberry 2y ago
I built a website for a small nonprofit last year. They were using MailChimp for their newsletter and something else for lead management. Some board members insisted that since their companies used Salesforce this non-profit should too. They even donated the $20,000 to pay for it. The nonprofit has a lot of turnover - terrible leadership - and no one knows how to use it. Terrible decision for this organization even when "free". I spent some time trying to help them, but it's clearly a platform that you need to specialize in. On another note, during the pandemic I built a vaccine signup website for a small hospital in Maine. It was really basic, but the amount of traffic it received and the sense of urgency we felt were overwhelming. Wild times.