3 ms·

I've only seen Salesforce grow like a cancer in your org. We were acquired and forced to integrate Salesforce into our product onboarding and user management.

• beAbU 2y ago
  My experience is that it's a very very expensive hammer, and suddenly everything in the org becomes a nail. Somewhere a higher-up decides SF is the way to go, and then it's use and implementation is mandated for everyone in the org. They need to justify that cost somehow. I worked on a small side-project for a major South African bank recently, and they closed a MASSIVE deal with SF a couple of years back. At some point we wanted to employ a customer support desk, because we had a legit need for it. In 30 minutes I had FreshDesk set up and running and working, with custom email domains and a ticketing system and everything. A week later it was shut down because we were not allowed to use anything but SF. It's been 2 years, and the salesforce replacement system is still not live, and the team's forced to support customer directly over the phone or email.
  • xyst 2y ago
    Sunk cost fallacy :). Then when the SF contract isn’t renewed, you get to spend another 2-3 years ripping it out, migrating out data, re-writing contracts with other vendors. Future work is guaranteed