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My 'fav' is when they jack up a yearly subscription fee by 40%, barely notify you with an email that gets tagged as spam, charge you, then have AI customer serv
by lsaferite 2y ago
My 'fav' is when they jack up a yearly subscription fee by 40%, barely notify you with an email that gets tagged as spam, charge you, then have AI customer service with zero ability to get a person when you try to dispute the charge and revert the subscription.
Sony lost a customer for life due to this. And I'm stuck with another year of their service when I don't have a PS5 that I play anymore. Paypal did as well for refusing to properly dispute the charge. I wasn't even trying to get 100% back, just the unapproved price increase. I'm not bitter at all.
Disney did the same when they jacked up the Disney+ subscription, but they at least had the wherewithal to allow me cancel the subscription on demand and prorate the refund. I won't subscribe to Disney+ again, but I don't have unbridled anger towards them like I do for Sony.
In the end, narrowing the footprint of services I use is ultimately a good thing, Those bad interactions are forcing me to do something I should have done earlier.