A lot of users do care for fit and finish, but stick around with crappy UI because it’s not worth rage-quitting over. They do move when better UI + same-ish fu

A lot of users do care for fit and finish, but stick around with crappy UI because it’s not worth rage-quitting over. They do move when better UI + same-ish functionality comes along. The one sort-of exception to this is Enterprise Sales, where the people buying the software don’t always use it. But even there, corporate purchasers do get flak in annual reviews / feedback cycles for especially crappy enterprise software — so even there, especially crappy UI will catch up with you.