It does lead back to fans making the product/media as part of their identity (which is something Hollywood, Disney etc absolutely fosters and tries to spread!).

It does lead back to fans making the product/media as part of their identity (which is something Hollywood, Disney etc absolutely fosters and tries to spread!). At that point, changing this product/media effectively becomes an attack on their identity, which they understandably react strongly against. It's kinda feels like a "you reap what you sow" situation in the context of media. But if it rationalizes such behavior in other areas such as politics (which I think he's right on), then it really does become a much bigger issue for our society in general