tl;dr version: - Use not one, but many metrics (article mentioned 600) - Recognize that some metrics you control directly (input metrics) and others you want

tl;dr version: - Use not one, but many metrics (article mentioned 600) - Recognize that some metrics you control directly (input metrics) and others you want to but can’t (output metrics). - Constantly refine metrics and your causal model between inputs and outputs. (Article mentions weekly 60-90min reviews) Edit: crucial part, all consumers of these metrics (all leadership) is in this.