I think it's actually telling that so many of them are broken but the product hasn't been discontinued. It tells you that it's not really a burdensome product t

I think it's actually telling that so many of them are broken but the product hasn't been discontinued. It tells you that it's not really a burdensome product to have on the menu. Dump the liquid in the machine, turn it on, empty and clean the machine at close. There's almost nothing else in the store that is so low-effort. I'm not saying that the high rate of failure isn't a problem or lost revenue. I also have a hunch that the problem disproportionately affects specific franchise owners who benefit from the product less than others.