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This summarizes my relationship with Chipotle. We have 1 location in my area. I go maybe once a month hoping for a decent experience, but every single time the
by cj 2y ago
This summarizes my relationship with Chipotle.
We have 1 location in my area. I go maybe once a month hoping for a decent experience, but every single time they are out of key ingredients (no chicken, no beans, no chips, etc).
I really don’t understand how that can even happen at Chipotle where the entire menu consists of a grand total of (maybe) 10-15 core ingredients?
I would go way more often if they simply weren’t out or ingredients 90% of the time I go.
But he’s right about not canceling the order. I think last chipotle visit I subbed black beans for pinto, and tofu instead of chicken. The “sorry no chips today” was icing on the cake at checkout.
- Psyonic 2y agoThat’s interesting. I’ve gone to chipotle around once or twice a month for two decades now, and with the exception of their lemonades I’ve only had something unavailable maybe 3-4 times. Regional variation I guess.
- cj 2y agoCheck out r/chipotle - maybe it’s an echo chamber there but it’s a major problem with mobile orders where you don't have an opportunity to sub an ingredient that’s out of stock. Depending on the store, chipotle mobile orders are a “fun” gamble - chipotle needs to fix quality standards across stores at least in my region! Chipotle is one of the very few businesses I have ever left a google review for because the complaint seems extremely simple to fix. Just stock your store and hire enough people to prep the food!