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But next time you might go somewhere else. Some people go there every day and they tell their friends - that sums up.

by lukan 2y ago

bombcar 2y ago
True - it every time I’ve considered ice cream as an important part of the meal I’ve already disqualified McDonald’s (Dairy Queen or Culver’s is a step above).
cj 2y ago
This summarizes my relationship with Chipotle. We have 1 location in my area. I go maybe once a month hoping for a decent experience, but every single time they are out of key ingredients (no chicken, no beans, no chips, etc). I really don’t understand how that can even happen at Chipotle where the entire menu consists of a grand total of (maybe) 10-15 core ingredients? I would go way more often if they simply weren’t out or ingredients 90% of the time I go. But he’s right about not canceling the order. I think last chipotle visit I subbed black beans for pinto, and tofu instead of chicken. The “sorry no chips today” was icing on the cake at checkout.
- Psyonic 2y ago
  That’s interesting. I’ve gone to chipotle around once or twice a month for two decades now, and with the exception of their lemonades I’ve only had something unavailable maybe 3-4 times. Regional variation I guess.
  - cj 2y ago
    Check out r/chipotle - maybe it’s an echo chamber there but it’s a major problem with mobile orders where you don't have an opportunity to sub an ingredient that’s out of stock. Depending on the store, chipotle mobile orders are a “fun” gamble - chipotle needs to fix quality standards across stores at least in my region! Chipotle is one of the very few businesses I have ever left a google review for because the complaint seems extremely simple to fix. Just stock your store and hire enough people to prep the food!
05 2y ago
> But next time you might go somewhere else. But variable reinforcement works better than fixed one, so ice cream machines working being a gamble might actually increase customer addiction.

But next time you might go somewhere else. Some people go there every day and they tell their friends - that sums up.

by lukan 2y ago

But next time you might go somewhere else. Some people go there every day and they tell their friends - that sums up.

True - it every time I’ve considered ice cream as an important part of the meal I’ve already disqualified McDonald’s (Dairy Queen or Culver’s is a step above).

cj 2y ago

This summarizes my relationship with Chipotle. We have 1 location in my area. I go maybe once a month hoping for a decent experience, but every single time they are out of key ingredients (no chicken, no beans, no chips, etc). I really don’t understand how that can even happen at Chipotle where the entire menu consists of a grand total of (maybe) 10-15 core ingredients? I would go way more often if they simply weren’t out or ingredients 90% of the time I go. But he’s right about not canceling the order. I think last chipotle visit I subbed black beans for pinto, and tofu instead of chicken. The “sorry no chips today” was icing on the cake at checkout.

Psyonic 2y ago
That’s interesting. I’ve gone to chipotle around once or twice a month for two decades now, and with the exception of their lemonades I’ve only had something unavailable maybe 3-4 times. Regional variation I guess.
- cj 2y ago
  Check out r/chipotle - maybe it’s an echo chamber there but it’s a major problem with mobile orders where you don't have an opportunity to sub an ingredient that’s out of stock. Depending on the store, chipotle mobile orders are a “fun” gamble - chipotle needs to fix quality standards across stores at least in my region! Chipotle is one of the very few businesses I have ever left a google review for because the complaint seems extremely simple to fix. Just stock your store and hire enough people to prep the food!

05 2y ago

> But next time you might go somewhere else. But variable reinforcement works better than fixed one, so ice cream machines working being a gamble might actually increase customer addiction.