Did it actually say you can get a refund at any time? The only place the word "refund" appears is here: > ...we have the right to cancel your ticket (and refun

Did it actually say you can get a refund at any time? The only place the word "refund" appears is here: > ...we have the right to cancel your ticket (and refund your money). So based on the article, we don't know if you can get a refund on-demand. All we know is that if he (his people) decide to cancel your ticket, you get a refund.