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Italy isn't the only place suffering from poor Apple service. I experienced the worst service of my life from Apple South Africa. My iPad USB cable frayed, and
by d3r42 14y ago
Italy isn't the only place suffering from poor Apple service.
I experienced the worst service of my life from Apple South Africa. My iPad USB cable frayed, and I was first told that it was not under warranty. Then I found it was, from the call centre who asked me to take it in to the nearest iStore. When I took it in, the salesperson refused to help until I made an appoinment. I phoned their local call centre which instructed him to help me, and the he still refused to help. I had to get the manager involved. Three weeks later -after they lost my serial number twice- I finally got a replacement cable.
You can't use the local App Store to buy games (since they haven't bothered to arrange for self-rating like other app stores). This is never mentioned by Apple South Africa in their marketing material.
My theory is that their overseas branches/distributors were set up for an older era, and they can't keep up with Apple's sudden rise.
- glhaynes 14y agoYou can't use the local App Store to buy games (since they haven't bothered to arrange for self-rating like other app stores). Can you say a bit more about this? I don't follow.
- d3r42 14y agoGames in South Africa have to be individually rated by the Films and Publications Board. Mobile App Stores can apply for an exemption from this rating process and self rate (Nokia and others have done so). Apple hasn't bothered: http://www.thyon.com/blog-entry/items/apples-lack-of-games-music-movies-tv-in-south-africa.html http://www.thyon.com/blog-entry/items/apples-lack-of-games-m... There are workarounds for South Africans, some easier than others, but it is very annoying, and Apple never mentions that you can't buy games with a South African App Store account in their advertising.
- glhaynes 14y agoOh, I see. Wow, that seems crazy for that not to have been done. Thanks for the info.