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Apple is not offering the warranty mandated by the law, so when the device breaks, the customer has to buy a new one. If that is what you get for paying a premi

by mrich 14y ago

Apple is not offering the warranty mandated by the law, so when the device breaks, the customer has to buy a new one. If that is what you get for paying a premium price for the latest Apple product then I have to say no, thanks.

incongruity 14y ago
Apple is pretty well known for helping its customers even after the warranty period is up, from everything I've seen. Certainly not always, but enough so that they get more good press for it than most companies. So, even if they are as evil and plotting as you claim, they seem to be confused on how to be efficient and effective in implementing their evil plan.
- mrich 14y ago
  I would hope they are not doing this on purpose. However, then it has to be incompetence or lazyness. I heard some european VP was recently let go by Cook, so perhaps he is already taking care of it. Anyway, there are some horror stories regarding the defective Nvidia GPUs where Apple denied repairs and said it was another problem - even though Nvidia fully paid the repair because it was their fault. http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/ http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-i...
lloeki 14y ago
I live in France. Every single hardware device out there has one year warranty, with possibly optional paid extension from the reseller. Five second search example [0] shows "Garantie 1 an.". None of their manufacturer get any sort of bash, except Apple. [0] http://www.fnac.com/Console-Xbox-360-250-Go-Microsoft-Halo-Reach-Gears-of-War-2-Fable-3-3-mois-d-abonnement-gratuit-au-Xbox-Live-Gold/a4085718/w-4#bl=JEConsoles-Xbox-360BLO1 http://www.fnac.com/Console-Xbox-360-250-Go-Microsoft-Halo-R...
ThePherocity 14y ago
I've had two iPhones, a motherboard on a MacBook Pro (which I spilt coke on, and told them I did) and a replaced keyboard on the White MacBook that cracked all replaced out of the warranty period. I thought Apple was over priced non-sense years ago, until I bought one thanks to a spending account from my employer. Now I find it hard to justify buying anything but.
msbarnett 14y ago
Apple is providing the warranty mandated by EU law, it's just that nobody in the EU seems to understand their own laws. EU law mandates a two year warranty for only those defects present at time of sale. Within the first 6 months of sale, the burden of proof is on Apple to prove that the defect wasn't there at sale. After those 6 months are up, the burden of proof switches to the consumer to prove that it was there at sale. Apple complies with this law. Apple also provides a 1 year warranty from time of purchase for defects that develop after the time of sale. This, too, is perfectly in the law, and Applecare extends this post-sale defect coverage to two years. tl;dr EU law involves two different kinds of warranties (covering present-at-sale and post-sale defects). You've confused them.

by mrich 14y ago

incongruity 14y ago

Apple is pretty well known for helping its customers even after the warranty period is up, from everything I've seen. Certainly not always, but enough so that they get more good press for it than most companies. So, even if they are as evil and plotting as you claim, they seem to be confused on how to be efficient and effective in implementing their evil plan.

mrich 14y ago
I would hope they are not doing this on purpose. However, then it has to be incompetence or lazyness. I heard some european VP was recently let go by Cook, so perhaps he is already taking care of it. Anyway, there are some horror stories regarding the defective Nvidia GPUs where Apple denied repairs and said it was another problem - even though Nvidia fully paid the repair because it was their fault. http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/ http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-i...

lloeki 14y ago

I live in France. Every single hardware device out there has one year warranty, with possibly optional paid extension from the reseller. Five second search example [0] shows "Garantie 1 an.". None of their manufacturer get any sort of bash, except Apple. [0] http://www.fnac.com/Console-Xbox-360-250-Go-Microsoft-Halo-Reach-Gears-of-War-2-Fable-3-3-mois-d-abonnement-gratuit-au-Xbox-Live-Gold/a4085718/w-4#bl=JEConsoles-Xbox-360BLO1 http://www.fnac.com/Console-Xbox-360-250-Go-Microsoft-Halo-R...

ThePherocity 14y ago

I've had two iPhones, a motherboard on a MacBook Pro (which I spilt coke on, and told them I did) and a replaced keyboard on the White MacBook that cracked all replaced out of the warranty period. I thought Apple was over priced non-sense years ago, until I bought one thanks to a spending account from my employer. Now I find it hard to justify buying anything but.

msbarnett 14y ago

Apple is providing the warranty mandated by EU law, it's just that nobody in the EU seems to understand their own laws. EU law mandates a two year warranty for only those defects present at time of sale. Within the first 6 months of sale, the burden of proof is on Apple to prove that the defect wasn't there at sale. After those 6 months are up, the burden of proof switches to the consumer to prove that it was there at sale. Apple complies with this law. Apple also provides a 1 year warranty from time of purchase for defects that develop after the time of sale. This, too, is perfectly in the law, and Applecare extends this post-sale defect coverage to two years. tl;dr EU law involves two different kinds of warranties (covering present-at-sale and post-sale defects). You've confused them.