If you want to lock customers into a contract then call it a contract. Every subscription plan very ominously states "this is not a contract" so the company has

If you want to lock customers into a contract then call it a contract. Every subscription plan very ominously states "this is not a contract" so the company has no obligation to provide the promised level of service and can change the plan at any time. Yet here they are arguing that customers don't have the right to terminate a subscription. That's called a contract and you can't have it both ways.