Somehow software engineers can be as dense as the MBA in the example. I had a manager who used to be a dev. He remarked that a certain teammate is really produ

Somehow software engineers can be as dense as the MBA in the example. I had a manager who used to be a dev. He remarked that a certain teammate is really productive and gets so much done. I asked how he knew and he said that when the teammate is on call he is able to close a large number of tickets. I showed him that the teammate just closed all the tickets as “self resolved” or “can’t reproduce”.