> Sooner or later, some SeniorLeader inside UpstartISP, whose bonus is driven by profit or loss, will do the math and note that making it harder to cancel will

> Sooner or later, some SeniorLeader inside UpstartISP, whose bonus is driven by profit or loss, will do the math and note that making it harder to cancel will cause quarterly profits to increase by 0.N%, Companies need people empowered to say "that will probably increase short-term profits, and damage our reputation in the long term, so no, we're not doing it; we're in this for the long haul".