These days, if they need to physically come out to disconnect/reconnect, that's their problem. Mechanisms exist so they can do this remotely; if they're not se

These days, if they need to physically come out to disconnect/reconnect, that's their problem. Mechanisms exist so they can do this remotely; if they're not set up to do that in 2024, they can eat the costs. Also... who cares? If there's regret and then the customer gets charged a reconnect fee, that's life. People need to learn that making decisions without thinking them through can have consequences.