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I have filed dozens of OS X and iOS bugs over the years. Almost all of them were closed with the claim that Apple already knew about that bug. However many of t

by quonn 14y ago

I have filed dozens of OS X and iOS bugs over the years. Almost all of them were closed with the claim that Apple already knew about that bug. However many of them were really subtle and it was unlikely that anybody else had already reported them, especially if a developer preview introducing the bug had just been released. Furthermore some of them are not fixed even now, years after the first report. My experience is that Apple will almost never admit they don't know about a bug. The only exception are security bugs where one actually gets real feedback.

bazzargh 14y ago
I've only filed a couple (against Quartz), and had a similar experience. They'd maybe ask for a reduced test case, then nothing happens for 3 months; the latest patch of the OS comes out and the next day the bug is closed. I don't mind if they fix the bugs, but the stony silence is a bit frustrating. One that never got fixed was crashers in Console. That's been going on for years now.
Spooky23 14y ago
My experience is that Apple isn't that bad. I have filed several bugs with Apple over the years, and IMO their response is pretty good compared to other vendors, particularly given that I have no paid support relationship with them. The bugs ranged from AD integration issues to PDF rendering problems, to an ActiveSync issue specific to our unusual configuration. I do have an expensive support relationship with Microsoft, and I've gotten similar results for the same types of problems. We log bug reports, and the serious ones with business impact get fixed. UI glitches or corner-case Outlook problems get fixed more slowly, or only via custom hotfix. Serious bugs get fixed more quickly, and typically get rolled into a future patch. In the past, I've had similar or even worse results from other large companies like IBM, Oracle, Informix and Sun. Software has bugs, and low-priority bugs persist for a long time, for reasons that may be good or bad. In any case, posting expletive-laden rants railing against a vendor is unprofessional and unlikely to garner a positive reaction.
saurik 14y ago
Thers are tons of people using this platform, and many of them are doing very obscure things with it. Meanwhile, that same bug tracking system is used by Apple's Q/A and the very engineers working on the code in the first place. You might thing the bug is something only you would find, but with this many people staring at it, someone else probably came across it. As many ways as I feel Apple is slightly disingenuous, I really can't imagine they have a policy of making up bug numbers in Radar so they can mark things as duplicates.

by quonn 14y ago

bazzargh 14y ago

I've only filed a couple (against Quartz), and had a similar experience. They'd maybe ask for a reduced test case, then nothing happens for 3 months; the latest patch of the OS comes out and the next day the bug is closed. I don't mind if they fix the bugs, but the stony silence is a bit frustrating. One that never got fixed was crashers in Console. That's been going on for years now.

Spooky23 14y ago

My experience is that Apple isn't that bad. I have filed several bugs with Apple over the years, and IMO their response is pretty good compared to other vendors, particularly given that I have no paid support relationship with them. The bugs ranged from AD integration issues to PDF rendering problems, to an ActiveSync issue specific to our unusual configuration. I do have an expensive support relationship with Microsoft, and I've gotten similar results for the same types of problems. We log bug reports, and the serious ones with business impact get fixed. UI glitches or corner-case Outlook problems get fixed more slowly, or only via custom hotfix. Serious bugs get fixed more quickly, and typically get rolled into a future patch. In the past, I've had similar or even worse results from other large companies like IBM, Oracle, Informix and Sun. Software has bugs, and low-priority bugs persist for a long time, for reasons that may be good or bad. In any case, posting expletive-laden rants railing against a vendor is unprofessional and unlikely to garner a positive reaction.

saurik 14y ago

Thers are tons of people using this platform, and many of them are doing very obscure things with it. Meanwhile, that same bug tracking system is used by Apple's Q/A and the very engineers working on the code in the first place. You might thing the bug is something only you would find, but with this many people staring at it, someone else probably came across it. As many ways as I feel Apple is slightly disingenuous, I really can't imagine they have a policy of making up bug numbers in Radar so they can mark things as duplicates.