It is and it isn't. I'll give another example of how it might not be: Google is intentionally screwing around with customers who signed up for an email accoun

It is and it isn't. I'll give another example of how it might not be: Google is intentionally screwing around with customers who signed up for an email account with their own domain. This gradually evolved into GSuite/free, Google Workspace, and Google has, at times threatened to wipe out accounts unless people paid, broken services, quite often very intentionally, etc. Simply harassing people into paying should not be legal. There's a threshold somewhere, but OP should be able to e.g. pay extra on top of the free plan for more storage without giving up the baseline free plan. It's also bad business. Google lost millions of dollars of business that way, on me, personally. I've had enough bad experiences with Google that I always advise people against doing business with Google. If Google had killed GSuite/free and wiped out my data, it'd be very visible (blog posts and the like), but where we are, it's discreet. If things like my GSuite account continued working, I'd be promoting Google like I used to when it was a quirky don't-be-evil company. Right now, the things which bug me most: They need to fix Google Voice and enable paying for Google One on individual accounts. Oh, and on the topic of Google Voice, my landline is about to break as Google just broke Obihai support.... There are a lot of economic texts which talk about how being able to have social capital, defined as for example being able to rely on promises, helps grow economies. Landes is a good example.