The Register had some decent coverage of what went wrong [1]. If this does prove to be the root cause, it just highlights the costs of cutting costs irresponsi

The Register had some decent coverage of what went wrong [1]. If this does prove to be the root cause, it just highlights the costs of cutting costs irresponsibly. For customers, as has been said elsewhere, second bank accounts and cash buffers can be cheap insurance against the incompetence of others. [1] http://www.theregister.co.uk/2012/06/28/rbs_job_cuts_and_offshoring_software_glitch/ http://www.theregister.co.uk/2012/06/28/rbs_job_cuts_and_off...