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I work with some people who used to work for RBS IT, they tell me that the department was as bureaucratic as they come (presumably to reduce risk) but once all
by d4nt 14y ago
I work with some people who used to work for RBS IT, they tell me that the department was as bureaucratic as they come (presumably to reduce risk) but once all the hoops had been jumped through, it came down to single team who would put code into production, and they were often quite poor at it.
When I think about the scale of this mess, and the hundreds of millions that RBS is going to loose in compensation and lost customers, I hope that RBS (and in house corporate IT in general) starts to appreciate the need for automated deployment and fault tolerant IT systems rather than yet more process as the answer (I'm looking at you ITIL).
- webwanderings 14y agoITIL is not a problem, in fact it is a good thing that has happened to IT. However, the problem is the non-IT people running the ITIL. They end up sidelining the developers, or the developers badmouthing the processes, which causes all sorts of separation and issues. When people follow processes appropriately, things work out well and on time.
- acdha 14y agoITIL is a problem. It's extremely rare that an organization has problems because nobody's ever thought about how to do things better rather than having broken internal structure or incentives – ITIL can't help with either of those but the huge amounts of time and money it soaks up will make it much harder to actually do anything about them.