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Not really, Apple is not obeying European law. Looking at the UK warranty page: http://www.apple.com/uk/legal/statutory-warranty/ http://www.apple.com/uk/legal

by fesja 14y ago

Not really, Apple is not obeying European law. Looking at the UK warranty page: http://www.apple.com/uk/legal/statutory-warranty/ http://www.apple.com/uk/legal/statutory-warranty/ They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). They say that the EU law says: "Defects present when customer takes delivery". But that's very open and misleading. If I hard drive breaks on the 15th month, is my fault or Apple's? If the battery drains too quickly? If the screen starts doing faulty things? The European law is very clear, if something breaks within the first 2 years because of a factory/design problem, it's Apple fault. They have enough margin not to be cheap about that and making European customers angry.

Luc 14y ago
> They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). That's simply not true. > They say that the EU law says: "Defects present when customer takes delivery". And that's what EU law says, although several countries have gone further in their local implementation of it. > If I hard drive breaks on the 15th month, is my fault or Apple's? If the battery drains too quickly? If the screen starts doing faulty things? Apple's if it breaks during normal use, yours if it's due to abnormal use. > They have enough margin not to be cheap about that and making European customers angry. What you mean is that some wrongly informed people are angry after reading some biased press articles and are taking sides in a supposed 'Apple VS EU' battle - the big mean corporation against the little consumer. If you ever have this problem, take it to small claims court and it will get sorted in no time. Caveat emptor.
- thatjoshguy 14y ago
  > take it to small claims court and it will get sorted in no time Hope you're not under the impression that Apple will just 'cave in' and fix it out of court to minimise hassel. Check out http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/ http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-i... > If Apple could have replaced my logic board at no cost to themselves, then why in the hell did they drag this out for so long, and why did they send two people to court to try and make sure that I got absolutely nothing? Friends, this is a question I have been asking myself for three months, and it is a question that I do not have the answer to.
  - Luc 14y ago
    That's apples versus oranges. We're talking about the 2 year EU consumer protection law, in which case they will cave in or get a judgement against. No need to count on them settling out of court.

by fesja 14y ago

Luc 14y ago

> They are clearly saying that they are only going to fix problems within the first year (Apple One-Year Limited Warranty). That's simply not true. > They say that the EU law says: "Defects present when customer takes delivery". And that's what EU law says, although several countries have gone further in their local implementation of it. > If I hard drive breaks on the 15th month, is my fault or Apple's? If the battery drains too quickly? If the screen starts doing faulty things? Apple's if it breaks during normal use, yours if it's due to abnormal use. > They have enough margin not to be cheap about that and making European customers angry. What you mean is that some wrongly informed people are angry after reading some biased press articles and are taking sides in a supposed 'Apple VS EU' battle - the big mean corporation against the little consumer. If you ever have this problem, take it to small claims court and it will get sorted in no time. Caveat emptor.

thatjoshguy 14y ago
> take it to small claims court and it will get sorted in no time Hope you're not under the impression that Apple will just 'cave in' and fix it out of court to minimise hassel. Check out http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/ http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-i... > If Apple could have replaced my logic board at no cost to themselves, then why in the hell did they drag this out for so long, and why did they send two people to court to try and make sure that I got absolutely nothing? Friends, this is a question I have been asking myself for three months, and it is a question that I do not have the answer to.
- Luc 14y ago
  That's apples versus oranges. We're talking about the 2 year EU consumer protection law, in which case they will cave in or get a judgement against. No need to count on them settling out of court.